SHIPPING & RETURNS
Please allow between 3-7 days for delivery of orders across most of Australia.
Western Australia, Northern Territory, Tasmania and remote areas will be closer to 7 days.
We offer flat shipping rate of $10 within Australia.
RETURNS AND REFUNDS
Please note that our returns policy for stock purchased, EXCLUDING ALL SALE OR DISCOUNTED STOCK, lasts 30 days. Discounted stock are not eligible for any returns or refunds. If 30 days have gone by since your purchase, unfortunately we can't offer you a return or exchange.
Return: To be eligible or a return, your item must be unused, unworn, undamaged and in the same condition that you received it. It must also be in the original packaging. Stock returned in an acceptable condition (as stated) can be exchanged for available stock at the time of exchange. Any exchange for an item with a value greater than that of the original purchase will incur a charge to the difference in value, which must be paid at the time of exchange. No store credit or cash refund will be given for an exchange for an item of lesser value.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items;
- Gift Cards
To complete your return, please present the item in-store. If otherwise returned (e.g. postal return) we require a receipt or proof of purchase for the time.
Please send all postal returns to:
Iris & Elm
47B Hickory Street
DORRIGO NSW 2453